Customer relations
Business & economics
1-10 din 400 rezultate

The customer service survival kit: what to say to defuse even the worst customer situations - richard gallagher

The customer service survival kit: what to say to defuse even the worst customer situations - richard gallagher

Richard Gallagher

113.03 Lei

Social media marketing - ultimate user guide to facebook, instagram, youtube, blogging, twitter, linkedin, tiktok, pinterest - adidas wilson

Social media marketing - ultimate user guide to facebook, instagram, youtube, blogging, twitter, linkedin, tiktok, pinterest - adidas wilson

Adidas Wilson

74.32 Lei

Onboarding matters: how successful companies transform new customers into loyal champions - donna weber

Onboarding matters: how successful companies transform new customers into loyal champions - donna weber

Donna Weber

156.19 Lei

Customers for life: how to turn that one-time buyer into a lifetime customer - carl sewell

Customers for life: how to turn that one-time buyer into a lifetime customer - carl sewell

Carl Sewell

94.86 Lei

Never lose a customer again: turn any sale into lifelong loyalty in 100 days - joey coleman

Never lose a customer again: turn any sale into lifelong loyalty in 100 days - joey coleman

Joey Coleman

161.82 Lei

Be amazing or go home: seven customer service habits that create confidence with everyone - shep hyken

Be amazing or go home: seven customer service habits that create confidence with everyone - shep hyken

Shep Hyken

118.96 Lei

Customer centricity: focus on the right customers for strategic advantage - peter fader

Customer centricity: focus on the right customers for strategic advantage - peter fader

Peter Fader

100.39 Lei

For the win, revised and updated edition: the power of gamification and game thinking in business, education, government, and social impact - kevin werbach

For the win, revised and updated edition: the power of gamification and game thinking in business, education, government, and social impact - kevin werbach

Kevin Werbach

105.97 Lei

Treating people not patients: transformational insights on hospitality and human connection to provide high quality care experiences for people and - dmd michael sonick

Treating people not patients: transformational insights on hospitality and human connection to provide high quality care experiences for people and - dmd michael sonick

Dmd Michael Sonick

167.35 Lei

Raving fans - ken blanchard

Raving fans - ken blanchard

Ken Blanchard

145.03 Lei

Excellence wins

Excellence wins

Horst Schulze

167.35 Lei

The cult of the customer: create an amazing customer experience that turns satisfied customers into customer evangelists - shep hyken

The cult of the customer: create an amazing customer experience that turns satisfied customers into customer evangelists - shep hyken

Shep Hyken

111.32 Lei

Be our guest (revised and updated edition): perfecting the art of customer service - the disney institute

Be our guest (revised and updated edition): perfecting the art of customer service - the disney institute

The Disney Institute

146.82 Lei

Superfans: the easy way to stand out, grow your tribe, and build a successful business - pat flynn

Superfans: the easy way to stand out, grow your tribe, and build a successful business - pat flynn

Pat Flynn

139.45 Lei

The customer centricity playbook: implement a winning strategy driven by customer lifetime value - peter fader

The customer centricity playbook: implement a winning strategy driven by customer lifetime value - peter fader

Peter Fader

111.55 Lei

The ultimate question 2.0: how net promoter companies thrive in a customer-driven world - fred reichheld

The ultimate question 2.0: how net promoter companies thrive in a customer-driven world - fred reichheld

Fred Reichheld

195.30 Lei

A piece of the pie: the story of customer service at publix - joseph w. carvin

A piece of the pie: the story of customer service at publix - joseph w. carvin

Joseph W. Carvin

88.91 Lei

The service culture handbook: a step-by-step guide to getting your employees obsessed with customer service - jeff toister

The service culture handbook: a step-by-step guide to getting your employees obsessed with customer service - jeff toister

Jeff Toister

111.23 Lei

It starts with clients: your 100-day plan to build lifelong relationships and revenue - andrew sobel

It starts with clients: your 100-day plan to build lifelong relationships and revenue - andrew sobel

Andrew Sobel

122.34 Lei

Powerful phrases for effective customer service: over 700 ready-to-use phrases and scripts that really get results - renee evenson

Powerful phrases for effective customer service: over 700 ready-to-use phrases and scripts that really get results - renee evenson

Renee Evenson

118.98 Lei

Customer service training 101: quick and easy techniques that get great results - renee evenson

Customer service training 101: quick and easy techniques that get great results - renee evenson

Renee Evenson

160.64 Lei

Uncommon service: how to win by putting customers at the core of your business - frances frei

Uncommon service: how to win by putting customers at the core of your business - frances frei

Frances Frei

195.30 Lei

The 10� decision: how small change pays off big - laurie guest

The 10� decision: how small change pays off big - laurie guest

Laurie Guest

187.97 Lei

Lessons from the mouse: a guide for applying disney world's secrets of success to your organization, your career, and your life - dennis snow

Lessons from the mouse: a guide for applying disney world's secrets of success to your organization, your career, and your life - dennis snow

Dennis Snow

111.32 Lei

Empathy in action - tony bates

Empathy in action - tony bates

Tony Bates

178.56 Lei

The art of seducing your customers - john boccuzzi

The art of seducing your customers - john boccuzzi

John Boccuzzi

139.22 Lei

Outside in: the power of putting customers at the center of your business - harley manning

Outside in: the power of putting customers at the center of your business - harley manning

Harley Manning

150.66 Lei

The ultimate customer experience: 5 steps everyone must know to excite your customers, engage your colleagues, and enjoy your work - scott mckain

The ultimate customer experience: 5 steps everyone must know to excite your customers, engage your colleagues, and enjoy your work - scott mckain

Scott Mckain

146.88 Lei

100 proven ways to acquire and keep clients for life: the path to permanent business success - c. richard weylman

100 proven ways to acquire and keep clients for life: the path to permanent business success - c. richard weylman

C. Richard Weylman

152.42 Lei

Customer success: how innovative companies are reducing churn and growing recurring revenue - nick mehta

Customer success: how innovative companies are reducing churn and growing recurring revenue - nick mehta

Nick Mehta

178.56 Lei

Hug your customers: the proven way to personalize sales and achieve astounding results - jack mitchell

Hug your customers: the proven way to personalize sales and achieve astounding results - jack mitchell

Jack Mitchell

156.24 Lei

Ignore your customers (and they'll go away): the simple playbook for delivering the ultimate customer service experience - micah solomon

Ignore your customers (and they'll go away): the simple playbook for delivering the ultimate customer service experience - micah solomon

Micah Solomon

118.98 Lei

The outcome generation: how a new generation of technology vendors thrives through true customer success - paul j. henderson

The outcome generation: how a new generation of technology vendors thrives through true customer success - paul j. henderson

Paul J. Henderson

128.06 Lei

Cracking the code to life insurance sales for the multi line agent: 10 essential sales skills to help you and your sales team sell life insurance - ray vendetti

Cracking the code to life insurance sales for the multi line agent: 10 essential sales skills to help you and your sales team sell life insurance - ray vendetti

Ray Vendetti

111.53 Lei

Maximizing customer loyalty - c. william crutcher

Maximizing customer loyalty - c. william crutcher

C. William Crutcher

185.62 Lei

Amaze every customer every time: 52 tools for delivering the most amazing customer service on the planet - shep hyken

Amaze every customer every time: 52 tools for delivering the most amazing customer service on the planet - shep hyken

Shep Hyken

139.22 Lei

Salesforce for dummies - liz kao

Salesforce for dummies - liz kao

Liz Kao

167.35 Lei

The hospitality mentality: create raving fans through your guest experience - josh liebman

The hospitality mentality: create raving fans through your guest experience - josh liebman

Josh Liebman

105.74 Lei

Digital customer success: why the next frontier of cs is digital and how you can leverage it to drive durable growth - nick mehta

Digital customer success: why the next frontier of cs is digital and how you can leverage it to drive durable growth - nick mehta

Nick Mehta

140.70 Lei

Secret service: hidden systems that deliver unforgettable customer service - john dijulius

Secret service: hidden systems that deliver unforgettable customer service - john dijulius

John Dijulius

113.03 Lei

Driven to delight: delivering world-class customer experience the mercedes-benz way - joseph michelli

Driven to delight: delivering world-class customer experience the mercedes-benz way - joseph michelli

Joseph Michelli

236.40 Lei

Referrals done right: the secret to creating infinite opportunities to grow your small business - scott grates

Referrals done right: the secret to creating infinite opportunities to grow your small business - scott grates

Scott Grates

185.92 Lei

The apple experience (pb) - carmine gallo

The apple experience (pb) - carmine gallo

Carmine Gallo

178.75 Lei

The celebrity experience: insider secrets to delivering red carpet customer service - donna cutting

The celebrity experience: insider secrets to delivering red carpet customer service - donna cutting

Donna Cutting

184.14 Lei

Do b2b better: drive growth through game-changing customer experience - jim tincher

Do b2b better: drive growth through game-changing customer experience - jim tincher

Jim Tincher

105.97 Lei

Dealing with difficult customers: how to turn demanding, dissatisfied, and disagreeable clients into your best customers - noah fleming

Dealing with difficult customers: how to turn demanding, dissatisfied, and disagreeable clients into your best customers - noah fleming

Noah Fleming

89.23 Lei

Marketplace dignity: transforming how we engage with customers across their journey - cait lamberton

Marketplace dignity: transforming how we engage with customers across their journey - cait lamberton

Cait Lamberton

135.59 Lei

The customer-base audit: the first step on the journey to customer centricity - peter fader

The customer-base audit: the first step on the journey to customer centricity - peter fader

Peter Fader

157.00 Lei

The entrepreneur's guide to customer development: a cheat sheet to the four steps to the epiphany - patrick vlaskovits

The entrepreneur's guide to customer development: a cheat sheet to the four steps to the epiphany - patrick vlaskovits

Patrick Vlaskovits

132.53 Lei

The customer service revolution: overthrow conventional business, inspire employees, and change the world - john r. dijulius

The customer service revolution: overthrow conventional business, inspire employees, and change the world - john r. dijulius

John R. Dijulius

139.22 Lei

Satisfaction: how every great company listens to the voice of the customer - chris denove

Satisfaction: how every great company listens to the voice of the customer - chris denove

Chris Denove

142.85 Lei

Customer service tip of the week: over 52 ideas and reminders to sharpen your skills - jeff toister

Customer service tip of the week: over 52 ideas and reminders to sharpen your skills - jeff toister

Jeff Toister

69.40 Lei

The art of customer service: understanding the best techniques for customer service. - patrick sanchez

The art of customer service: understanding the best techniques for customer service. - patrick sanchez

Patrick Sanchez

74.32 Lei

Chocolates on the pillow p - jonathan m. tisch

Chocolates on the pillow p - jonathan m. tisch

Jonathan M. Tisch

83.42 Lei

Disney u: how disney university develops the world's most engaged, loyal, and customer-centric employees - doug lipp

Disney u: how disney university develops the world's most engaged, loyal, and customer-centric employees - doug lipp

Doug Lipp

178.56 Lei

Service innovation: how to go from customer needs to breakthrough services - lance bettencourt

Service innovation: how to go from customer needs to breakthrough services - lance bettencourt

Lance Bettencourt

242.17 Lei

The zappos experience: 5 principles to inspire, engage, and wow - joseph michelli

The zappos experience: 5 principles to inspire, engage, and wow - joseph michelli

Joseph Michelli

230.64 Lei

Delight your customers: 7 simple ways to raise your customer service from ordinary to extraordinary - steve curtin

Delight your customers: 7 simple ways to raise your customer service from ordinary to extraordinary - steve curtin

Steve Curtin

113.03 Lei