Difficult conversations: craft a clear message, manage emotions, focus on a solution - harvard business review

You have to talk with a colleague about a fraught situation, but youre worried that theyll yell, or blame you, or shut down.

You fear your emotions could block you from a resolution.

But you can communicate in a way thats constructive--not combative.

Difficult Conversations walks you through: Uncovering the root cause of frictionMaintaining a positive mind-setUntangling the problem togetherAgreeing on a way forwardDont have much time? Get up to speed fast on the most essential business skills with HBRs 20-Minute Manager series.

Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.

Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business.

Also available as an ebook.